Frequently asked questions
1. What does Suwasna Private Limited offer?

We offer a curated range of artificial jewellery, healing crystals, gemstone bracelets, anklets, pendants, earrings, raw stones like pyrite, dhanyog, and stylish hair accessories for everyday and festive wear.
2. Are your crystals & bracelets genuine?

Yes, all natural crystals are sourced ethically and are not heated, not dyed (unless mentioned). Each stone may vary slightly in color, size, and formation due to its natural origin.
3. Are your accessories hypoallergenic?

Most of our jewellery is skin-friendly & Antitarnish, but materials vary by product. If you have sensitive skin, please check product details or contact us for clarification.
4. Do crystals have spiritual or healing benefits?

Crystals are believed to support spiritual, emotional, and wellness intentions. However, they are not a substitute for medical treatment and effects may vary from person to person.
5. Do you make custom sizes for bracelets/anklets?

Yes, we offer customization on select models. Contact customer support for size adjustments.
6. How do I place an order?

Orders can be placed directly through our website or via our customer support. Once completed, you will receive order confirmation and tracking details.
7. Do you ship across India?

Yes, we ship PAN-India through reliable courier partners.
8. What are the delivery timelines?

Standard delivery time is 3–7 business days depending on pincode and logistics conditions.
9. How can I track my order?

Once dispatched, you’ll receive a tracking link via SMS/Email/WhatsApp to follow your shipment status.
10. What payment methods do you accept?

We support online payment modes including UPI, wallets, credit/debit cards. COD availability may vary.
11. Do you accept returns or exchanges?

Returns and exchanges are accepted under specific conditions such as wrong, damaged, or defective product received. Please share an unboxing video within 24 hours for claim support.
12. Is there any warranty on jewellery?

Artificial jewellery does not carry warranty, but proper care can extend its life.
13. How to take care of my jewellery?
  • Keep away from perfumes, sweat & moisture
  • Store in a pouch or box
  • Clean gently with dry cloth
  • Avoid water exposure
14. Do crystals require cleansing or charging?

Yes, many crystals can be energetically cleansed via sunlight, moonlight, sage, selenite plates, or intention setting.
15. Can I wholesale or bulk order?

Yes, bulk & wholesale inquiries are welcome for crystals, accessories, and artificial jewellery. Contact customer support.
16. How do I contact Suwasna?

For queries & support:

📞 Mobile: +9181302 50850


📩 Email: care@suwasna.com

📍 Address: Plot 495/1 Ganesh Nagar II, Madhuban Road, Delhi – 110092